Frequently Asked Questions

Image Description

Payments

CabFare helps businesses increase sales revenue through being able to offer reliable card payments. Please contact us to discuss our different plans and whether commission is included in your solution.
Unlike other providers, there are no monthly costs to use the CabFare service. However, we would like you to return the CabFare eftpos terminal if you are not using it.
Visa, MasterCard, EFT Debit Cards, Diners, JCB, Centrelink BasicsCard and American Express
No. At this time we cannot process CabCharge cards on the CabFare Terminal.
Yes, CabFare is approved by Centrelink to process BasicsCard.
CabFare terminals are one of the safest terminals on the market. They are rendered inoperable if they are tampered with and cannot be used as skimmers. CabFare terminals will never process a card that has been reported lost or stolen.
The average transaction time is approximately 2 seconds. CabFare operates on the Telstra mobile network which provides the broadest and most reliable coverage around Australia.
Transactions paid using credit, debit or savings cards attract a service fee plus G.S.T. This is used to recover reasonable costs for providing the EFTPOS service to drivers and passengers.

Driver

Please call CabFare on 1300 721 966 or leave us a message for us to call you.
No. CabFare only processes card present transactions and has the lowest chargebacks in the taxi and limousine market. This assures that all parties in the transaction are not defrauded and gives you the confidence that you will always get paid for your CabFare transactions.
Cash payment from our resellers immediately after you complete an eftpos transaction or receive bank transfer at times that works best for your business. Alternatively drivers can get paid cash at any Western Union Agent.

Operator

Sign in to your CabFare account and select Add/Edit Drivers from the menu and then select Add a New Driver. Mandatory driver data include; First Name and Surname, mobile number, Driver ID (2-20 digits), License Number, Plate Number, Plate State, ABN and you create a 6 digit Terminal PIN to be used by the driver to login to the Terminal in order to start using it.
Users cannot delete a driver on the CabFare system. Please call CabFare on 1300 721 966 or leave us a message for us to call you.
Please call CabFare on 1300 721 966 or leave us a message for us to call you.

Passenger

If you have lost an item in a taxi that uses a CabFare EFTPOS terminal, please contact us with the following details: Date and Time of taxi trip, Destination (where did you get dropped off), Item(s) Missing and the reference number on the CabFare receipt. We will do our best to help you get your lost property back.
CabFare provides two methods for cardholders to search CabFare transactions, customer online search where you can download a copy of your CabFare receipt immediately or manual search where our friendly staff will assist you in finding your CabFare receipt
You should file your complaint with the State’s Taxi Directorate or governing body. CabFare does not own or operate any taxis. We simply provide an electronic payment system to taxis and hire cars Australia wide.

SVG

Can't find your answer?

We want to answer all of your queries. Get in touch and we'll get back to you as soon as we can.

Contact us
SVG

Find your receipt

Online transaction search.

Search now