Top 5 Taxi Dispatch Systems in Australia (2025 Guide for Fleets & Networks)

Introduction: The New Era of Taxi Dispatch in Australia

Australia’s point-to-point transport sector has evolved rapidly. Taxi networks, fleet operators, and dispatch centres are now shifting from hardware-based systems to cloud-driven platforms with open APIs. In 2025, flexibility, automation, and integration define success — and dispatch platforms are at the core of it.

Why Dispatch Systems Matter More Than Ever

Fleet operators depend on efficient dispatch systems for compliance, driver visibility, and cost management. As regulations tighten and multi-platform payments emerge, the ability to connect dispatch, payment, and booking systems seamlessly has become a must.

The Top 6 Dispatch Platforms Powering Australian Fleets

1. MTI (Mobile Technologies International)

Official site: MTI Dispatch

MTI (developed by the Australian company MTData) remains the largest fleet dispatch and management platform across Australia and New Zealand. Trusted by 13cabs, Black & White Cabs, Suburban Taxis, and Swan Taxis, MTI provides a cloud-based solution with unmatched scalability.

Key Highlights:

• Real-time GPS tracking and vehicle analytics.

• In-vehicle hardware and payment integration.

• Cloud dispatch with AI-driven job allocation.

• Supports fleets from small independents to nationwide networks.

Deployed in 141+ cities globally, MTI’s technology is known for reliability, automation, and regulatory compliance.

2. SmartMove Systems

Official site: SmartMove Systems

SmartMove is a well-established Australian dispatch platform designed for regional and small-to-medium-sized taxi operators. With more than 20 years of service, it has processed over 130 million bookings across Australia.

Key Features:

• SmartHail passenger app and intuitive driver dashboard.

• Integrated call centre/IVR system.

• Fully customizable business rules and pricing.

• Detailed real-time reporting and data analytics.

Backed by the NSW Taxi Council, SmartMove supports local fleets seeking reliability and affordability in a domestic solution.

3. Autocab

Official site: Autocab Australia

Autocab, originating from the UK, has successfully expanded into the Australian taxi sector. Its “iGo” platform delivers automation and connectivity that help taxi networks modernize their operations.

Core Benefits:

• AI-powered and rule-based auto dispatch.

• Seamless passenger and driver apps.

• Comprehensiv

  e driver performance reports.

• Proven automation success — 68% of bookings automated for Cairns Taxis (QLD).

Autocab operates in 26+ countries and partners with innovative mobility services like Uber, helping local fleets future-proof their operations.

4. iCabbi

Official site: iCabbi

iCabbi, a global cloud-based platform, has gained significant traction in Australia thanks to its open architecture and automation-first approach.

What It Offers:

• Intelligent auto-dispatch algorithms.

• End-to-end system: booking, driver, and passenger apps.

• Data-driven dashboards and reporting tools.

• Integration with IVR and payment systems through Transport Network Services.

With 800+ fleets worldwide and over 1 billion trips completed, iCabbi is a powerhouse for large and mid-size networks seeking flexibility and scalability.

5. TaxiCaller

Official site: TaxiCaller

For smaller operators or regional taxi services, TaxiCaller offers a cost-effective, plug-and-play dispatch solution.

Highlights:

• Web-based dispatcher console and mobile driver app (Android/iOS).

• Real-time booking and fare calculation.

• Built-in ride-sharing functionality.

• No hardware dependencies, easy setup in days.

TaxiCaller is ideal for fleets that want quick digital transformation without heavy investment.

CabFare Connect (New Integration Platform)

Official Page: CabFare Connect

CabFare Connect is a new-generation integration API platform designed for taxi fleets and networks that demand flexibility. It allows operators to connect any dispatch system with any payment platform, eliminating lock-ins and vendor restrictions.

Why CabFare Connect Is a Game-Changer

• Total Flexibility: Integrate any dispatch with any payment provider using modern APIs — with no reliance on competitor infrastructure.

• Cost Efficiency: Offers a pay-as-you-go model with no volume commitments, penalty fees, or vendor quotas — ideal for fleets of all sizes.

• Data Security & Control: Keep customer data and payments entirely under your control, free from third-party access or interference.

• Regulatory Readiness: Currently in final approval to process government-funded taxi subsidy trips, ensuring compliance with Australian transport standards

Ideal for:

Taxi networks, limousine operators, and fleet owners looking to streamline operations without sacrificing independence or data security.

Availability:

Now in pre-sales priority access. Existing CabFare customers receive early onboarding opportunities.

Final Thoughts

The Australian taxi dispatch ecosystem is evolving fast, and with the rise of integrations like CabFare Connect, fleets now have more freedom, control, and interoperability than ever before.

Whether you’re a large metropolitan operator or a regional fleet, these systems — from MTI and iCabbi to SmartMove, Autocab, TaxiCaller, and CabFare Connect — deliver the tools to run efficient, compliant, and customer-friendly operations.

FAQs

1. What is the best dispatch system for large Australian taxi networks? MTI and iCabbi are the top choices, offering advanced automation, scalability, and national network coverage.

2. Can CabFare Connect work with my existing dispatch system? Yes! CabFare Connect is designed to integrate with any dispatch system using modern APIs, ensuring full compatibility.

3. Is CabFare Connect approved for government taxi subsidy trips? It’s in the final approval stage to process government-funded taxi subsidy programs, making it fully compliant for public service operators.

4. What’s the most affordable system for small operators? SmartMove and TaxiCaller provide budget-friendly pricing models ideal for small or regional fleets.

5. Can I mix different dispatch and payment providers? Absolutely. CabFare Connect enables full interoperability between multiple providers without vendor lock-ins.

6. Is there a risk of data sharing with competitors when using these systems? No. CabFare Connect and most modern systems emphasize data privacy and independence, ensuring fleets maintain full control of their information.