What Is a Network Provider?
What a network provider is, how they work, examples in Australia
Intro
In the taxi industry, a network provider (or taxi network) is an organisation that manages and coordinates a group of taxi operators or fleets under one brand or booking service. These providers play a key role in dispatching jobs, maintaining service standards, and ensuring compliance with relevant accreditation and transport regulations.
Main Definition
Network providers support affiliated drivers and operators by supplying branding, bookings, dispatch services, and integrated payment tools like EFTPOS terminals and Tap to Pay apps. They may own vehicles directly or work with independent drivers and fleets operating under their network brand. In Australia, network providers must follow state-based rules on taxi licensing and driver compliance. Learn more about CabFare’s solutions for networks.
Examples
13cabs (VIC, NSW, QLD): One of Australia's largest taxi networks with widespread branding and app-based bookings.
Silver Service: A premium service operated under the same network as 13cabs.
Yellow Cabs (Brisbane): A major network with its own booking system and call centre.
Regional Networks: Smaller operators with local branding and fleet partnerships.
Key Relationships
Fleet Operators: Network providers often manage or partner with multiple fleets under a single platform.
Payments & Technology: Most networks rely on fleet-level payment systems and technology like fleet management systems and contactless payments.
Driver Support: Networks provide services like branding, bookings, and EFTPOS terminals for drivers.
Compliance: They help maintain PCI compliance and may handle merchant onboarding for new drivers.
State-Based Requirements
Each Australian state has different requirements for network operators. Visit your state below for more info:
Frequently Asked Questions
What’s the difference between a network provider and a fleet operator?
A network provider oversees multiple fleets or drivers under a unified service, whereas a fleet operator manages their own group of vehicles and may operate under a network’s brand.Is joining a network required to operate a taxi?
Not always, but joining a network often provides better access to bookings, support, and state compliance tools — especially in larger cities.Can a driver or fleet change networks?
Yes. Drivers and operators can switch, but may need to update branding, contracts, and EFTPOS equipment.
